Legal / Terms

Terms of Service

Last updated: July 12, 2026

These terms cover this website, the Halix platform, and — at a high level — how engagements with us work. Each client engagement also gets its own written service agreement; where the two differ, the service agreement wins.

1. Agreeing to these terms

By using halixsolutions.com, signing in to the Halix platform, or engaging Halix Solutions (“Halix”, “we”, “us”) to build or run a system, you agree to these terms. If you’re agreeing on behalf of a company, you confirm you have authority to bind it.

2. What we do

In plain words: we design, build, and run custom automation systems for your agency’s back office, deployed on your own subdomain with a live dashboard. What exactly your system does is written down per engagement — not here.

Halix builds custom AI-powered back-office systems — lead generation and outbound, lead scoring and filtering, client reporting, trend intelligence, and workflow automation. Because every system is custom, the specific scope, deliverables, timeline, and fees for your build are defined in your service agreement or statement of work (“SOW”), which forms part of your contract with us.

One standing rule applies to every engagement: our systems handle back-office work. We don’t ship AI-generated client-facing creative as your work product — that line is part of how we build.

3. Accounts and sign-in

Platform access uses passwordless magic links sent to your email address. You’re responsible for keeping that inbox secure; until you report a compromise to us, anything done through a session started from your sign-in link counts as done by you. Tell us right away at hello@halixsolutions.com if you suspect unauthorized access, and we’ll revoke sessions.

4. Fees

Custom automations start at $2,000 USD per month, plus setup costs that scale with the scope of your project. Your exact pricing is fixed in your service agreement before any build starts. Unless that agreement says otherwise, fees are billed monthly, are non-refundable once a billing period has started, and non-payment after reasonable notice lets us suspend the system until the account is current.

5. Your data, your responsibilities

In plain words: the system runs on data and accounts you point it at. You need the right to use that data, and outbound your system sends on your behalf has to follow the law where you operate.

Rights to data. You confirm you have the legal right to collect and use the data your system processes — lead lists, CRM records, ad accounts, inboxes, and anything else you connect.
Lawful outbound. Where your system sends outreach (email, DMs, or similar), you’re responsible for compliance with applicable marketing and anti-spam laws in your jurisdictions (e.g. CAN-SPAM, CASL, GDPR/PECR) — including honoring opt-outs.
Authorized integrations. You confirm that third-party accounts you connect (CRM, ad platforms, calendars, etc.) are yours to connect and used within those services’ own terms.

We’ll flag it if a requested automation looks like it would cross a legal line — and we can decline builds that clearly would. If a third party brings a claim against Halix because data you supplied or outreach you directed broke these rules, you agree to cover the resulting costs and damages.

6. Acceptable use

No unlawful, deceptive, or fraudulent use of any Halix system.
No attempts to probe, overload, or break the platform or other clients’ workspaces.
No reselling, sublicensing, or white-labeling a Halix system without a written agreement that says you can.

If an account breaks these rules, we can suspend or close it. For clients with an active engagement, we’ll follow the notice terms in the service agreement first.

7. Who owns what

In plain words: your data stays yours. The tooling and building blocks we’ve developed stay ours. Your deployed system is yours to use for as long as we work together — and your SOW can spell out more.

Your data — everything your system ingests, produces for you, and reports on — belongs to you.
Our tooling — the frameworks, components, and know-how we use across builds — belongs to Halix.
Your deployed system — you get a license to use it for your business for the duration of the engagement. If your SOW grants broader ownership of custom-built parts, the SOW governs.

Confidentiality runs both ways: what we learn about your business while building — your niche, your pipeline, your numbers — stays confidential, and we expect the same care with anything non-public we share about how your system works.

8. Third-party services

Systems typically connect to services we don’t control — CRMs, ad platforms, schedulers, email providers. Those services run under their own terms, and we’re not responsible for their outages, API changes, or pricing. If a third-party change breaks part of your system, maintenance covers adapting to it as scoped in your agreement.

9. Warranties and disclaimers

We promise to perform our services with reasonable skill and care. Beyond that, the website and platform are provided “as is”: we don’t guarantee uninterrupted operation, or that any system will produce a particular business result — leads booked, replies received, or revenue earned depend on factors outside the system.

10. Limitation of liability

To the maximum extent the law allows, neither party is liable to the other for indirect, incidental, or consequential damages — lost profits, lost data, lost opportunities. Halix’s total liability arising out of the services is capped at the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that can’t legally be limited.

11. Ending an engagement

Either side can end an engagement as set out in the service agreement, and platform access outside an engagement can be ended by either side at any time. When an engagement ends, we keep your workspace data available for export for 30 days, then delete it — except where law requires us to keep specific records (see our Privacy Policy). Sections of these terms that by nature should survive — ownership, liability limits, payment obligations — survive termination.

12. Changes to these terms

We may update these terms as the service evolves. We’ll update the date at the top and, for meaningful changes, notify active clients by email before they take effect. Continuing to use the platform after a change means you accept it; if a change materially hurts you, you can end your engagement as set out in your service agreement instead.

13. Governing law

These terms are governed by the laws of the Province of Ontario, Canada, and disputes will be resolved in the courts of Ontario — unless your service agreement specifies otherwise.

14. Contact

Questions about these terms: hello@halixsolutions.com. Want to work together instead of reading terms? Book a call.